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Hotline Call Flow


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Hotline Call Flow

About this Datasheet

See our step-by-step approach to handling incoming hotline calls, and the service level metrics we use to track our performance.

  1. For anyone responsible for:
    Incident management and hotline intake, capturing incident reports, program reviews and assessments
  2. What's included:
    • A visual diagram of NAVEX’s contact center call flow process

Want to learn more about our Hotline solutions? Schedule a demo today.

Read the Datasheet

Contact Center Call Flow Process

As one of the first ethics and compliance hotline providers, you can count on us to deliver both state-of-the-art technology and unparalleled industry expertise.

Download the flowchart to learn more.

**About NAVEX** NAVEX's GRC software and compliance management solutions support the integrated risk, ESG and compliance management programs at more than 13,000 organizations worldwide.