As chief customer officer, Steve Chapman is responsible for customer success efforts including professional services, implementation services, data services, customer support, operations and customer success management teams. With more than 24 years of experience, he has successfully led customer-focused teams driving growth, retention and exceptional customer experiences. In additional to Customer Success, Steve oversees NAVEX’s Global Contact Center and Telecom operations.
Prior to NAVEX, Steve worked as a change management consultant with Andersen Consulting (now Accenture), where he specialized in the implementation of enterprise software products and solutions. Steve also founded and contributed to the successful startup of Aon Safetylogic.com, a SaaS provider of integrated risk control management solutions for Fortune 2000 corporations, loss prevention firms and the insurance carrier markets.