It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary:
At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.
As our Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!
We Offer You:
Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
Meaningful Work. Innovative products and solutions with real life impact for people and organizations
Career Growth. Stellar training, mentorship, and an unwavering commitment to your growth and success
Life Flexibility. To care for you, your loved ones and your community
Industry Leadership. A highly reputable, fast growing and consistently profitable organization
Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
What You Will Do:
Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements
Diagnose, prioritize and troubleshoot customer issues through to resolution
Develop a complete understanding of customer’s needs and problem to assist with system configuration changes that meet their expectations
Consistently educate/train customers on solutions with the goal of helping them achieve their objectives with our systems
Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimize customer system performance
Interpret and communicate specialized technical material into information usable by customers
Establish project tasks, related timelines and update NAVEX’s CRM
Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development
Manage confidential and proprietary customer information
What You Will Need:
A Bachelor’s degree and prior work-related experience or equivalent preferred
1+ years of experience in a customer service or customer support role preferred
Proficiency in Windows and Microsoft Office
Strong technical aptitude with general understanding of website functionality and related technologies
Ability to learn and assimilate new information quickly
Ability to independently evaluate and define customer and system needs
Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
High level attention to detail with excellent planning, follow through, reliability and organizational skills.
Will need to be able to define and deliver on priorities with effective time management
Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
We believe each member of our team deserves to see a path forward to achieving their career and financial goals.
Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
The minimum starting pay range for this role is $20.67/hr.
Pay progression is based on performance.
Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!
NAVEX is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- Posted
- 2 Days Ago
- Reference ID
- R4974
- Employment Type
- Full time
- Locations
-
Hybrid Charlotte, NCHybrid Lake Oswego, OR