Surf Internet is a growing telecommunications provider with approximately 335 employees across Michigan, Indiana, Illinois, and a distributed remote workforce nationwide. Operating in a regulated industry, the company prioritizes compliance while fostering a culture where employees feel safe speaking up.
As Director of Human Resources, Jeff Makries oversees employee relations and investigations, ensuring concerns are handled consistently and resolved with care.
Before implementing NAVEX, Surf Internet relied on a manual approach to incident management. Employee concerns were raised through emails, chats, phone calls, or in-person conversations, and each investigation was documented across multiple files stored locally.
“I had a folder for every incident with separate files for interviews, notes, and the final resolution,” said Makries. “It worked well for many years, but as the organization grew, the existing process was going to be difficult to efficiently scale.”
Using NAVEX has allowed us to effectively streamline and scale these procedures.
Surf Internet selected NAVEX One Whistleblowing & Incident Management for its ease of use, fast implementation, and ability to support anonymous reporting with two-way communication.
“We didn’t want a long, drawn-out implementation,” Makries said. “With NAVEX, we were up and running in a few weeks, not months.”
The NAVEX team worked closely with Surf Internet to tailor the rollout, including awareness materials and messaging that aligned with the company’s culture.
“It wasn’t just a cookie-cutter implementation,” said Makries. “We had flexibility in how we communicated the program and why it mattered.”