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US Services

EU Services

 

 

US SERVICES

INTERPRETATION AND TRANSLATION SUB-PROCESSORS:

Transatlantic Translations Company, LLC (interpretations and translations)
80 Theodore Fremd Avenue
Rye, New York 10580
United States of America
(US Department of Commerce EU-U.S. Privacy Shield certified, https://www.privacyshield.gov/participant?id=a2zt0000000TP5aAAG&status=Active)
http://www.transatlantictranslations.com

     Wordbee S.A. (SaaS provider used exclusively by Transatlantic Translations for translation management/Translation Portal is hosted in Amsterdam)
     195, rue de Differdange
     L-4437 Soleuvre
     Luxembourg
     https://www.wordbee.com

     Language Services Associates, Inc. (interpretation provider used by Transatlantic Translations exclusively for interpretation of hotline calls)
     455 Business Center Drive, Suite 100
     Horsham, Pennsylvania 19044
     United States of America
     https://lsaweb.com

Certified Languages International, LLC (interpretations)
4724 SW Macadam Avenue, Suite 100
Portland, Oregon 97239
United States of America
(US Department of Commerce EU-U.S. Privacy Shield certified, https://www.privacyshield.gov/participant?id=a2zt0000000TNPdAAO&status=Active)
http://www.certifiedlanguages.com

United Language Group (interpretations and translations)
1600 Utica Avenue South
Minneapolis, Minnesota 55416
United States of America
(US Department of Commerce EU-U.S. Privacy Shield certified, https://www.privacyshield.gov/participant?id=a2zt00000008RA6AAM&status=Active)
https://unitedlanguagegroup.com

SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:

Interpretations:

  • Subject matter

    • Live phone interpretation.
  • Nature of the processing

    • Live phone interpretation. There is no storage or remote access by interpreters. The call is not recorded nor transcribed by the interpreters.
  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to interpret the live phone call. The transfer is occasional and non-routine to interpreters on a per call basis.

Translations:

  • Subject matter

    • Web report translation services.
  • Nature of the processing

    • Web report translation services. There is no persistent storage or access by translators nor the translation providers. The processing by the individual translators is limited to the performance of the translation of the given web report.
  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to translate the report. The transfer is occasional and non-routine to translators on a per report basis. Reports are hosted with the translation provider for a relatively short period of time to provide the report to the applicable customer case management system.

CONTACT CENTER SUB-PROCESSORS:

Teleperformance Colombia SAS (contact center services)
Av Calle 26 # 92-32, Torre A
Bogota, Colombia
(additional locations in Guyana, Nicaragua, and Peru)
http://www.teleperformance.com

Transparent BPO
259 Coney Drive, Belize City, Belize, Central America
42 Cleghorn St., Belize City, Belize, Central America
Mile 4 Philip Goldson Hwy, Belize City, Belize, Central America
Mile 3.5 Philip Goldson Hwy, Belize City, Belize, Central America (Seaside Operations Center)
https://www.transparentbpo.com

SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:

  • Subject matter

    • Intake and submission of phone reports.
  • Nature of the processing

    • The contact center personnel intakes and submits a given phone report in real time.
  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to intake the report call and submit it.

HOSTING INFORMATION:

Cyxtera Communications, LLC (hosting colocation provider/no access to data/not a sub-processor)
DFW1
14901 FAA Blvd
Fort Worth, TX 76155
United States of America
https://www.cyxtera.com/

Amazon Web Services, Inc. (hosting provider)
United States
https://aws.amazon.com/what-is-aws

SUBJECT MATTER, NATURE AND DURATION OF SUB-PROCESSING BY AMAZON WEB SERVICES:

  • Subject matter

    • Cloud provider of the hosting infrastructure.
  • Nature of the processing

    • Hosting, storage, and maintenance of the hosting infrastructure.
  • Duration of the processing

    • Sub-processor personnel do not access the data; however, the duration of the hosting, storage, and maintenance of the data is for the term of the applicable customer agreement.

 

 

EU SERVICES

INTERPRETATION AND TRANSLATION SUB-PROCESSORS:

Transatlantic  Translations Limited (translations and interpretations)
90 New Town Row
Birmingham B6 4HZ
United Kingdom
http://www.transatlantictranslations.com

     Wordbee S.A. (SaaS provider used exclusively by Transatlantic Translations for translation management/Translation Portal is hosted in Amsterdam)
     195, rue de Differdange
     L-4437 Soleuvre
     Luxembourg
     https://www.wordbee.com

     Language Services Associates, Inc. (interpretation provider used by Transatlantic Translations exclusively for interpretation of hotline calls)
     455 Business Center Drive, Suite 100
     Horsham, Pennsylvania 19044
     United States of America
     https://lsaweb.com

SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:

Interpretations:

  • Subject matter

    • Live phone interpretation.
  • Nature of the processing

    • Live phone interpretation. There is no storage or remote access by interpreters. The call is not recorded nor transcribed by the interpreters.
  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to interpret the live phone call. The transfer is occasional and non-routine to interpreters on a per call basis.

Translations:

  • Subject matter

    • Web report translation services.
  • Nature of the processing

    • Web report translation services. There is no persistent storage or access by translators nor the translation providers. The processing by the individual translators is limited to the performance of the translation of the given web report.
  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to translate the report. The transfer is occasional and non-routine to translators on a per report basis. Reports are hosted with the translation provider for a relatively short period of time to provide the report to the applicable customer case management system.

CONTACT CENTER SUB-PROCESSOR:

Teleperformance Portugal SA (contact center services/no transfer outside the EU)
Parque das Nações
Cais dos Argonautas
Lote 2.34.01, 1990-011, Lisbon
Portugal
http://www.teleperformance.com

HOSTING INFORMATION:

Cyxtera Germany GmbH (hosting colocation provider/no access to data/not a sub-processor)
Frankfurt FRA2 Campus
Wilhelm-Fay-Strasse, 65936 Frankfurt am Main, Germany
https://www.cyxtera.com/frankfurt-data-centers/fra2

Cyxtera Netherlands B.V. (back-up colocation provider for disaster recovery/no access to data/not a sub-processor)
Amsterdam AMS1 Campus
Linieweg 1, 1165 AA, Halfweg, NL
https://www.cyxtera.com/amsterdam-data-centers

Amazon Web Services, Inc. (hosting provider/no transfer outside the EU)
Europe
https://aws.amazon.com/what-is-aws