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10 Best Practices for Effective Investigations

Discover 10 best practices for conducting consistent, fair and defensible investigations that build employee trust and strengthen your ethics and compliance program.

Duration: 1 hour

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What you’ll learn about effective investigations

Build fair, defensible investigations

Learn how consistent standards, evidence-based processes and strong documentation help ensure every investigation is handled fairly, protects employees and stands up to scrutiny.

Stay focused on the facts

Build stronger timelines, reduce confirmation bias and keep investigative decisions grounded in evidence rather than assumptions.

Find the bigger story

Look beyond individual incidents to uncover related cases, recurring behaviors, control gaps and emerging risks.

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Are your investigations fair, consistent and worthy of employee trust?

No two investigations are the same. Reports may be named or anonymous, evidence can be incomplete, and rising case volumes make it hard to slow down and do things right. But the way an investigation is handled should not depend on who is doing it or where it happens. 

Strong programs use clear, consistent steps and careful judgment to reach fair, defensible outcomes. This helps protect people involved and builds trust that concerns will be taken seriously. 

Join industry experts for a practical look at 10 best practices for fair, consistent and defensible investigations.

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See the bigger picture in every investigation

When workloads are high, it’s natural to focus on moving each case forward and reaching a clear resolution. But each investigation can also reveal more than the individual issue in front of you. 

Patterns, related reports, weak controls, and workplace pressures can point to broader risks. Recognizing these connections helps compliance, legal, and HR teams better understand what is happening across the organization and strengthen their programs over time. 

In this webinar, you’ll explore how to: 

  • Identify systemic risks, related cases and recurring behaviors 
  • Understand root causes, including incentives and organizational pressures that may contribute to misconduct 
  • Use findings to improve policies, controls and employee training 
  • Turn investigation data into lessons that can help prevent future issues
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See how NAVEX helps investigation teams work smarter

After walking through the 10 best practices, we’ll show how NAVEX helps teams put these principles into action with purpose-built investigation workflows, AI-assisted capabilities, analytics and benchmarking. 

See how NAVEX helps teams: 

  • Manage investigations from report intake through resolution in a secure, centralized environment 
  • Identify problems beyond the individual case 
  • Use natural-language analytics to identify trends, emerging risks and improve your program  
  • Support more consistent investigations across languages 
  • Manage growing workloads with scalable case assignment and administration 
  • Support secure anonymous reporting and two-way communication

AI can help investigators handle more information, but people still make all the decisions. See how better workflows, AI tools and analytics can help your program work faster and smarter at scale.

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Meet the 10 Best Practices for Effective Investigations speakers

Hear practical guidance from renowned experts on what makes investigations consistent, fair and defensible – and how you can use investigation findings to uncover broader risks and strengthen your ethics and compliance programs over time.

  • Carrie Penman

    Carrie Penman

    Chief Risk & Compliance Officer

    NAVEX

    Get to know Carrie

  • A woman with long brown wavy hair, wearing a lavender blazer with silver buttons and a white shirt, smiles at the camera against a plain gray background.

    Mary Shirley

    Global Ethics & Compliance Leader

  • Caleb Willis

    Senior Solutions Engineer, Enterprise Market, Ethics & Compliance

    NAVEX

Frequently asked questions about 10 Best Practices for Effective Investigations

  • What will I learn in this webinar?

    You’ll learn 10 practical best practices for conducting more consistent, fair and defensible investigations – from establishing standards and building fact-based chronologies to protecting employee trust, identifying root causes and turning findings into organizational improvement.

  • Who should attend this webinar?

    This session is designed for compliance, legal, investigations, HR and employee relations professionals who conduct investigations or are responsible for improving investigation quality, consistency, defensibility or program performance.

  • Will the webinar cover AI and investigation technology?

    Yes. The session will first focus on best practices for practical investigations. In the final portion, NAVEX will show how investigation workflows, AI-assisted capabilities, analytics and benchmarking can help teams manage growing workloads, uncover related risks and operationalize these practices at scale while keeping human investigators in control of decisions.

Explore more resources on investigations and incident management

Build investigations that stand up to scrutiny – and make your organization stronger

Get 10 practical best practices to help you improve investigation consistency, stay focused on the facts, protect employee trust and turn every case into an opportunity to uncover risk and strengthen your program.

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