Capture More of Your Employees’ Concerns

About this Use Case

Gather more insights from hotline reports to open-door conversations.

1. For anyone responsible for:

   Incident management and hotline intake, capturing incident reports

2. Solutions:

   EthicsPoint® Incident Management

Read the Use Case

Capture More of Your Employees’ Concerns

Gather more insights from hotline reports to open-door conversations.

The Challenge:

The Solution:

Workplace misconduct can never be eliminated entirely, but when it’s visible, it can be addressed. Providing a hotline or web intake site to your employees gives them a safe place to report their concerns, but studies show that over 80 percent of ethics and compliance incidents are reported directly to managers1. While this speaks to a level of trust in leadership, these open-door reports create their own set of risks. They are typically handled at a specific location or, even worse, on an individual level. Without visibility into reported concerns across the whole of the organization, the leadership’s understanding of its risk is incomplete.

EthicsPoint® is a centralized incident management database that can track all of your reports regardless of intake method. From hotline calls to web-based forms to report forms for capturing open-door conversations, you can have a more complete picture of the misconduct within your organization. It also allows your organization to build and utilize a more decisive and consistent investigative process for each report regardless of its origin. This empowers managers and organizations to build and maintain their open-door culture, gain a more holistic picture of their organization’s risks and make more informed decisions.

Process: Incident Management for the Whole Organization

• Collect all reports of misconduct, whether it’s from a hotline, web intake site or an open-door report form.
• Manage all incidents in a centralized database and investigating each report through standard operating processes.
• Learn about risks and potential problem areas through robust analytics and ad hoc reports. Identify any problem areas to address before they grow or spread.
• Act based on the information you gather from your incident management system: enhance your code of conduct, direct your training and refine your policies.

Benefits

• Know Your Risk: The first step to addressing risk is knowing when it’s happening. Providing your employees and management team with multiple forms of intake, including open-door report forms, gives you more insights into the issues identified by your employee base.
• Even More Accessible: TWhether reporting through a web intake site or calling the phone line, your employees can report concerns 24 hours a day, 365 days a year. With multilingual communication specialists and report forms to capture open-door conversations, EthicsPoint makes it easy for employees to tell you about their concerns.
• Single Source of Truth: Ensure consistent processes for all reported incidents, whether received through a phone line, web intake form, or face-to-face meeting with a manager. Rule-based routing for all incoming reports and systemized processes will ensure standard operating procedures – from intake to investigation to case closure. Audit-ready analytics will provide quick insights into your entire program’s risks.

​ **About NAVEX** NAVEX's GRC software and compliance management solutions support the integrated risk, ESG and compliance management programs at more than 13,000 organizations worldwide.