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Definitive Guide

Definitive Guide to Incident Management

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About this Definitive Guide

Learn everything you need to create an effective case management program - from planning to implementing to measuring results - with our comprehensive guide.

  1. For anyone responsible for:
    Incident management and hotline intake, capturing incident reports
  2. What you'll learn:
    • How to define your goals and create a strategy
    • How to promote use of your incident management program
    • How to monitor and improve your program’s effectiveness
  3. Page length:
    26 pages

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