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Integrated Telephony Reporting Systems for Whistleblowing & Incident Management

Discover how NAVEX supports global whistleblowing and incident reporting programs through trusted telephony providers, broad geographic coverage and reliable caller access.


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Comprehensive deployment of telephony design for whistleblowing and incident management

NAVEX was the first provider of employee hotlines and the first to integrate advanced telephony options into whistleblowing solutions. Today, NAVEX is the largest ethics and compliance whistleblowing and incident management software and solutions provider in the world and the recognized leader in risk data collection, investigation, and analysis systems. 

 NAVEX industry-leading telephony services provide customers a method to route and connect hotline calls to one of our contact centers in the United States, Central America, South America, South Africa or Europe.

Global telephony solutions

NAVEX has established strong relationships with telephony carriers to offer global solutions for connecting our customers’ stakeholders with our telephony network and contact centers. Global telephony specialists guide customers to the option best suited for servicing hotline calls based on geographic footprint and business needs. Key components of each method for routing and connecting calls to one of the NAVEX contact centers include the following:

OneConnect – Toll free (OC-TF)

OneConnect – Local (OC-L)

Click Connect

Best practice

Customers using OneConnect lines make it possible for employees to dial a country-specific toll-free number to reach a NAVEX contact center. There is no special dialing, access code or operator assistance required. This service is available in more than 100 countries and enables custom automated call treatment.

Best practice

This option works like the OneConnect TF lines as an international toll-free one-step solution. Depending on the caller’s location, local in-coun-try long distance or mobile airtime minute charges may apply. This option is available in over 40 countries and enables custom automated call treatment.

Click Connect enables instant voice calls from customers’ web-reporting websites directly to the NAVEX Contact Center. No downloads and no traditional dialing are required with this solution. The only requirement from the caller is a device with a browser, microphone, speaker, and internet connection.
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Flexible offerings around the world

The NAVEX team of global telephony specialists has proven expertise with implementing domestic and international telephony solutions to support the ethics and compliance needs of more than 60 million customer stakeholders in more than 200 countries and territories. That expertise is utilized to recommend solutions that meet the unique needs and geographical landscape of each customer organization. Custom telephony options include: 

  • Custom or branded automated greetings 
  • Caller redirects 
  • Custom disclosure statements 
  • Custom menu(s)
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Telephony package options

To ensure customer telephony needs are met, NAVEX offers both a standard and configurable option: 

 Standard package 

The Standard Telephony Package is a preconfigured solution of non-branded greetings and preconfigured language bundles based on country, representing more than 70 of the most widely used languages, with product availability in over 200 countries and territories worldwide. 

Custom package 

Our Custom Telephony Package is a configurable option that can be tailored to specific customer needs. Customers can create custom and branded greetings, choosing language options from NAVEX’s expansive network of 150 supported languages.

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SmartStart for custom telephony

Often customers want to implement custom telephony but need to have a more immediate solution in place. In these instances, customers may purchase NAVEX SmartStart for Custom Telephony. NAVEX will implement the customer’s telephony program with standard menus, greetings and default languages in 30-60 days.  

 Once the customizations (i.e. greetings and/or redirects) are completed, the standard greetings will be replaced with the requested custom features. The transition will be seamless for both the customer and callers, and will provide a solution for customers who want to customize their telephony program but need a hotline program in place more quickly than normal customization timelines allow.

Compliance doesn’t have to be complicated. 

Ready to take the next step in your risk and compliance journey?

Strengthen your risk and compliance program with NAVEX One

NAVEX One helps organizations manage risk, strengthen compliance programs, and connect governance, risk and compliance activities in one platform. 

Share a few details and a NAVEX expert will: 

  • Schedule a brief 15-minute call to understand your organization’s priorities
  • Answer initial questions and discuss your goals
  • Arrange a personalized NAVEX One demo tailored to your needs

Request your personalized NAVEX One demo

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If you need help or want further info in the meantime, feel free to give us a call at 1-866-297-0224.  

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