Scaling compliance with connected intelligence

A growing program meets real-world pressure

Currys, a leading omnichannel technology retailer with more than 32,000 employees, operates across the UK, Ireland and multiple EU jurisdictions. Its compliance team oversees whistleblowing, incident management and regulatory obligations across a complex and evolving landscape. 

In recent years, that landscape has become more demanding. Report volumes increased, regulatory requirements expanded, and internal resources became more strained. 

Before choosing NAVEX, Currys operated with manual solutions – spreadsheets, emails, and time-intensive processes for their Compliance team. While this process worked for a time, it was not scalable for the business.  More recently, a key shift came when responsibility for day-to-day whistleblowing management moved to a smaller, consolidated team – adding to existing demand on capacity. Maintaining program integrity was a top priority.

Building a connected compliance ecosystem

To address these challenges, Currys expanded beyond a single solution to create a more connected compliance ecosystem. 

At the foundation, Currys uses NAVEX One Whistleblowing & Incident Management as a centralized system to capture, manage and investigate reports across all channels. They set up a custom form to enable report collection outside traditional web and hotline methods in the EU, while meeting the compliance requirements of the EU Whistleblower Protection Directive. The specific requirement is that reports generated in EU member states must remain in the EU, requiring a reporting setup that removes visibility of the report from U.K.-based teams. Hall explained how this works for EU-based reporting: “This means the reports are ring-fenced to those specific teams, but that’s only for when an employee chooses to report via a local channel as opposed to centralized NAVEX intake channels.”  

From there, the team extended their capabilities by introducing structured risk workflows with NAVEX One Risk & Governance and regulatory intelligence with Regulatory Change Management – bringing previously siloed activities into one unified environment. 

This connected approach enabled Currys to replace fragmented, manual processes with consistent, auditable workflows while maintaining flexibility to meet regional compliance requirements. 

 
“We were looking to bring all of these compliance processes into one place… to make things more efficient and more audit-proof,” said Hall.

From reactive response to proactive planning

With improved visibility, Currys has moved beyond reactive case management to a more proactive approach to compliance. 

The team now connects internal activities – such as employee training cycles – with external regulatory developments to anticipate changes in reporting behavior. This enables better resource planning and faster response when volumes increase. By aligning regulatory intelligence with incident data, the organization can identify patterns earlier and act with greater confidence. 

“We’ve started plotting external and internal factors so we can forecast when we’ll likely see spikes in reporting and be better prepared,” said Hall.