A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting

About this Case study

Before implementing an incident reporting system, DP World relied on collecting reports submitted by email or through a phone line based at the company headquarters in Dubai. Calls were answered in English or Arabic, but with employees speaking dozens of languages across many time zones, the company needed a scalable solution that could be implemented with consistency globally. With EthicsPoint, DP World has a comprehensive, secure incident management program to suit an international operation in response to new and changing regulations in different countries.

1. Industry:

   Maritime, Shipping and Logistics

2. Number of employees:

   97,000

3. Challenge:

   Needed a globally available, consistent and scalable incident hotline.

4. Solution:

   NAVEX EthicsPoint and Incident Management deliver a comprehensive solution to help DP World manage cases from start to finish.

5. NAVEX Product:

   EthicsPoint Incident Management

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