Fostering Community Through Hotline Management at Guthrie

About this Case study

After 120 years in operation, Guthrie’s connections to the families and communities it serves and employs span generations. Maintaining that legacy in the pursuit of patient care requires the ability to effectively collect, assess and act on the feedback received from those stakeholders.

1. Industry:

   Healthcare

2. Number of employees:

   5,800

3. Challenge:

   Providing a conduit for community, patient and employee input that translates to action in better patient care

4. Solution:

   Leveraging NAVEX E&C™ Incident Management to collect community, patient and employee feedback and incident reports

5. Product:

   EthicsPoint Incident Management

6. Page length:

   2 pages

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