NAVEX and BellSystem24 Open NAVEX's First Contact Center in Japan

Japanese-language support expands access to internal reporting for customers in Japan and strengthens customer partnerships 

NAVEX, a global leader in integrated risk and compliance management software, and BellSystem24, Inc., which has more than 40 years of experience in the contact center business in Japan, today announced the opening in November 2026 of NAVEX’s first contact center in Japan, located in Yokohama, Kanagawa Prefecture. 

By combining NAVEX’s global expertise in risk and compliance with BellSystem24’s specialized response capabilities developed through internal reporting hotline operations in Japan, the two companies will provide a more effective internal reporting environment where reporters can raise concerns with confidence and organizations can accurately understand the information reported. 

Background to the Opening of the Contact Center in Japan

In Japan, compliance requirements continue to evolve against the backdrop of the amended Whistleblower Protection Act, scheduled to take effect on December 1, 2026, and new legal obligations related to the prevention of harassment. According to NAVEX’s survey report, “The State of Risk & Compliance in Japan 2026,” more than one quarter of respondents in Japan (26%) said they had experienced an ethical or compliance issue involving a third party, such as a supplier, in the past two years, compared with a global average of 18%. 

NAVEX continues to expand Japanese-language capabilities and local support in order to provide solutions tailored to the needs of organizations in Japan and based on the country’s regulatory requirements. 

Survey report: https://www.navex.com/ja-jp/company/press-room/navex-releases-survey-report-the-state-of-risk-and-compliance-in-japan-2026/

Overview of the Initiative

NAVEX opened its office in Japan in December 2025, marking a major step in the expansion of its business in the Japanese market. Less than one year after opening the Tokyo office, the new contact center will provide employees and stakeholders of customers in Japan with a smoother way to raise concerns, broaden access to internal reporting, and further strengthen trust in NAVEX’s partnerships with customers in Japan. 

Through its internal reporting hotline operations in Japan, BellSystem24 has developed the knowledge needed to appropriately understand a wide range of reports, communication methods that consider the reporter while receiving information objectively, and the ability to assess the urgency of reports and support appropriate initial action. 

At the new contact center, staff members who have received specialized training in the risk and compliance solutions from NAVEX will respond directly in Japanese, drawing on these capabilities. 

Executive Comments

Roger Akers, Managing Director of NAVEX Japan, said: 

“With the launch of services from our contact center in Japan, internal reports can now be received in Japanese without the need for an interpreter. This provides a more convenient environment for both reporters and investigators. With native Japanese-speaking staff able to handle cases, we can capture the meaning, nuance, and context of matters more accurately. This can reduce the need for additional clarification and help prevent misunderstandings, enabling a more efficient and comfortable intake process.” 

Yusuke Sugihara, Head of CX Division 2 at BellSystem24, said: 

“As the risks surrounding companies become more complex, internal reporting systems have become an essential foundation for internal controls and crisis management. By combining NAVEX’s expertise in risk and compliance with BellSystem24’s specialized response capabilities developed through internal reporting hotline operations, staff who have received specialized training will respond directly in Japanese. By creating an environment in which reporters can raise concerns with confidence and by helping organizations identify risks early and take appropriate action, we will contribute to healthier and more transparent organizations.” 

The opening of the contact center in Japan demonstrates NAVEX’s continued commitment to strengthening services for customers in Japan and providing internal reporters and incident reporters with support that reflects Japanese language and local practices. 

Through this collaboration, the companies aim to create an environment in which people can more readily raise concerns, while helping organizations identify early signs of misconduct or compliance issues and take appropriate action, thereby supporting healthier and more transparent organizations. 

About NAVEX

Trusted by 13,000 organizations, including 75 percent of Fortune 100 and 500 companies, NAVEX is the global leader in risk and compliance solutions. Its NAVEX One platform strengthens risk and compliance programs, empowering organizations with unparalleled industry benchmark data and insights. NAVEX One provides a 360-degree view of enterprise, third-party and ecosystem risk for enhanced regulatory compliance and proactive risk management. Based in Lake Oswego, OR, with a global presence, NAVEX continues to shape the future of governance, risk and compliance. Visit our  blog or follow us on  LinkedIn, Facebook, and  YouTube. 

About BellSystem24

Since launching Japan’s first full-scale call center service in 1982, BellSystem24, Inc. has built communication platforms that serve as customer contact points for a wide range of companies and established industry-standard models in the BPO business centered on contact centers. Today, BellSystem24 continues to evolve as a comprehensive BPO partner by combining highly skilled people with advanced technologies. From customer experience innovation to business process optimization, the company supports digital transformation and accelerates clients’ business evolution as a strategic partner that helps create next-generation competitiveness. Guided by its purpose, “Supporting an enriched society through innovation and communication,” BellSystem24 creates new solutions that respond to social needs and contributes to a sustainable society. 

Media Contacts

NAVEX PR事務局（アンティル内） 担当：仁科、根本、竹内 
E-mail：navex_pr@vectorinc.co.jp / TEL：03-5572-6081 

BellSystem24 Holdings, Inc. Public Relations Office 
Email: pr@bell24.co.jp  |  Tel: +81-3-6896-6199