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What is GRC? Understanding governance, risk & compliance and why it matters

Governance, risk and compliance (GRC) is the way companies coordinate oversight, risk management and regulatory requirements across their operations.  

Many businesses start by managing this work informally. One team may handle policies, another may track legal obligations and another may respond when auditors, regulators or enterprise customers ask for evidence. This can work for a while but it becomes harder to sustain as the business takes on more customers, enters new markets, works with more third parties or faces more scrutiny. 

More recently, AI-powered tools are changing how teams support workflows in their programs – but GRC still provides the governance structure to use those capabilities responsibly.  

Drawing on our 35 years of global risk and compliance experience, this guide explains what GRC means, why it matters and what you need to understand while building your GRC program.  

In this guide 

  • What does GRC stand for? 
  • Why governance, risk and compliance matters 
  • The essential role of GRC in your organization 
  • The risks of a poorly planned or manual GRC program 
  • The key benefits of a GRC program 
  • Common GRC frameworks 
  • Who is GRC for? 
  • Common GRC challenges 
  • GRC challenges across industries and regions 
  • How to get started with your GRC program 
  • How to assess your GRC maturity 
  • Empowering strategies with GRC tools and software 
  • Frequently asked GRC questions

What does GRC stand for and how does each area work?

GRC stands for governance, risk and compliance. Each area has a distinct role, but they work together in how a business makes decisions, manages obligations and responds to risk.  

For example, a missed compliance requirement can create risk, an unmanaged risk can reveal a governance gap, and a business decision made without the right context can create compliance exposure. 

Here’s what the individual terms within GRC mean and what each one does within your organization: 

Governance 

 Governance is how a business sets direction and maintains accountability. It defines how decisions are made, who owns important responsibilities and how issues should be escalated when something changes. 

Strong governance also supports responsible AI use by making clear which tools can be used, who is accountable for them and how their use should be reviewed.  

Risk 

Risk management helps a business understand what could prevent it from meeting its objectives. Those risks may come from operations, third parties, new technology, regulatory change or employee behavior. 

By assessing likelihood and impact, teams can decide where controls are needed and which risks need closer attention. 

Compliance 

Compliance means meeting the laws, regulations, standards and internal requirements that apply to the business. It also means keeping evidence that those requirements are being followed. 

Employees are an important part of compliance because many requirements depend on what people do day to day. They need to understand the policies that apply to their roles, complete required training, follow the code of conduct and know how to ask questions or raise concerns.

Why governance, risk and compliance matters

Governance, risk and compliance matters because businesses need reliable oversight as responsibilities spread across more teams, systems, suppliers and markets.  

Many companies begin with informal processes. Legal may track regulations, HR may manage policies and training, Finance may prepare for audits and IT may handle security requirements. This can work when the business is smaller, but it becomes harder to rely on when obligations increase or when customers, auditors and regulators start asking for evidence.  

When GRC work sits in separate places, leaders do not always have a clear view of where risk is building or whether requirements are being met consistently. Issues may only surface after an audit finding, an incident or a regulatory question.  

A coordinated approach connects responsibilities and data so you can spot problems earlier and respond with better context. It also helps strengthen ethical culture. Employees are more likely to follow standards when expectations are clear, training is relevant and reporting channels are easy to use.  

The essential role of GRC in your organization 

GRC supports day-to-day decision-making by keeping responsibilities and oversight clear and consistent across different teams. 

Policies, controls, training and reporting often sit in different departments. A GRC program brings them into a shared view, helping teams see patterns earlier instead of waiting for an audit, incident or one-off report to reveal a gap. Its structure also helps teams apply clear standards as AI tools become a more common part of daily work. 

This helps leadership answer practical questions: 

  • Are we meeting requirements consistently across the business? 
  • Where are risks emerging through operations, tech, or third parties? 
  • What needs our attention and what can be monitored for now?

The risks of a poorly planned or manual GRC program

When governance, risk and compliance work is managed through spreadsheets or scattered across teams, oversight becomes harder to maintain. Information may exist somewhere, but teams can struggle to know whether it is current, complete or owned by the right person. 

Common problems that can arise in manual or poorly coordinated GRC programs include: 

  • Work duplicated across teams – Different departments assess the same risks or maintain separate policy records without realizing the overlap 
  • Critical risks overlooked – Familiar issues get attention, while other risks receive little monitoring because ownership and processes are unclear  
  • Audit preparation becoming reactive – Instead of maintaining records throughout the year, teams scramble to gather supporting material when an audit begins 
  • Slow escalation of problems – Early warning signs are missed because reporting and monitoring are inconsistent 
  • Policy drift over time – Requirements change, but internal policies and procedures are not updated consistently across teams

The key benefits of a GRC program

A GRC program helps businesses manage risk and compliance work more consistently, with clearer ownership and better visibility across teams.  

Greater visibility into operational risk 

Teams can track risks consistently, see where exposure sits and understand whether existing controls are working.  

Lower compliance exposure 

Clear ownership helps teams catch missed obligations, outdated policies and weak controls before they lead to audit findings or enforcement action.  

More reliable reporting 

Shared program data helps leadership understand whether risks are being managed and follow-up work is being completed.  

More efficient audits 

Current documentation and accessible evidence reduce the time teams spend chasing records when an audit begins.  

Better strategic decisions 

Leaders can weigh risk, obligations and resources to make decisions with more confidence. This helps the business prioritize the right work and avoid reactive choices that might undermine culture and trust.

Common GRC regulations and frameworks

GRC regulations

A GRC regulation is a law or regulatory requirement that creates obligations for how a business governs its operations, manages risk or proves compliance. These obligations apply to areas such as data privacy, financial reporting, workplace conduct, cybersecurity, third-party oversight and the use of AI. 

Some current laws and regulations include: 

  • The EU AI Act – the first major AI regulation of its kind, the Act sets risk-based requirements for how certain AI systems are used and governed 
  • The General Data Protection Regulation ( GDPR) – governs how businesses collect, use and protect personal data 
  • HIPAA – requires safeguards for certain health information in the U.S. 
  • SOX – requires U.S. public companies to maintain financial reporting and internal control standards 
  • CCPA/CPRA – gives California consumers rights over how businesses collect, use and share their personal data

GRC regulatory frameworks

While a GRC or AI framework is not legally binding like a regulation, they give your team a recognized way to organize GRC work. Businesses can build from established guidance instead of starting from scratch, providing a more consistent way to manage risk. 

Common GRC frameworks and guidelines include:  

  • ISO 27001 – guides how businesses manage information security and protect sensitive data 
  • COSO – supports stronger internal controls and enterprise risk management 
  • COBIT – connects IT governance with business objectives and technology risk 
  • NIST Cybersecurity Framework – organizes cybersecurity risk management around prevention, detection, response and recovery 
  • OCEG – provides a model for integrated governance, risk and compliance programs
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Who is GRC for?

GRC is for the teams that need to make risk and compliance decisions visible, consistent and accountable. That includes Compliance, Risk, Legal, HR, IT, Procurement, Finance and leadership. Even before a dedicated GRC function exists, the work is already happening in activities across the business, from supplier evaluation to managing employee compliance.  

Here are some examples of how a GRC strategy might impact business decisions: 

  • Sales has to provide evidence of SOC 2 controls before an enterprise contract can move forward 
  • HR needs to confirm that an employee relations case followed the right investigation process 
  • Procurement cannot approve a call center vendor because due diligence flagged a past data breach 
  • IT is asked to show that a new software update was rolled out within set milestone periods 
  • Legal needs to confirm what EU AI Act requirements apply before AI features are rolled out in a product 
  • Finance must prove weak invoice approval controls were corrected after an audit finding 

A GRC strategy helps those teams work from the same playbook, so decisions are easier to coordinate and follow-up does not disappear between functions.

Common GRC challenges

GRC programs can be difficult to start when teams are not sure who owns the work or how to manage it consistently. 

Common obstacles include: 

  • Unclear ownership – Teams may assume someone else is responsible for a risk, policy or control  
  • Disconnected systems – Spreadsheets, inboxes and separate tools make it harder to trust reporting  
  • Changing requirements – New regulations, customer expectations or AI use can create obligations before ownership is clear  
  • Low employee awareness – Policies are harder to apply when people do not know what to do or where to raise concerns

GRC challenges across industries and regions

GRC does not look the same in every business. A bank, healthcare provider, software company and manufacturer may all need strong oversight, but the pressure points are different. 

Some teams need to prove how customer data is protected. Others need to show supplier checks, safety controls, financial reporting processes or employee training records. If the business operates across regions, those expectations can shift again depending on local laws, regulators and customer requirements. 

Financial services

Financial services organizations need to show strong oversight of fraud prevention, financial reporting, anti-money laundering and customer protection, often across several regulators at once. 

Learn more 

Healthcare and life sciences

Healthcare and life sciences organizations handle sensitive patient and research data while meeting strict privacy, clinical and safety requirements. Regulations such as HIPAA and GDPR shape how health data is stored, accessed and shared. 

Learn more 

Manufacturing and supply chain

Manufacturers manage risk tied to product quality, worker safety, supplier oversight and operational disruption. Standards such as ISO 9001 and ISO 45001 guide quality management and workplace safety practices. 

Learn more 

Technology, software and SaaS

Technology companies often need to prove how they protect customer data and secure their systems. Privacy laws such as GDPR and CCPA, along with assurance frameworks like SOC 2, shape how companies protect customer data and secure their systems outside only meeting legal obligations. 

Learn more 

Government and public sector

Public sector organizations need to show accountability while protecting sensitive systems, public data and critical infrastructure. Frameworks such as the NIST Cybersecurity Framework often guide cybersecurity risk management

Learn more 

Retail and eCommerce

Retail and eCommerce businesses manage payment security, customer privacy and high-volume data handling. Standards such as PCI DSS shape how payment systems are secured, while privacy laws affect how customer data is collected and used. Newer regulations, such as SB 533, add further obligations for employee training. 

Learn more

How to get started with your GRC program

You do not need to build a full GRC program at once. Start with the areas that create the most risk, then make ownership and review easier to manage.  

1. Map your obligations 

Identify the laws, regulations, standards, contracts and internal requirements your business needs to meet. This gives you a clearer view of what applies to your organization and where ownership is needed. 

2. Run a basic risk assessment 

Map the risks that could affect your business and use the highest-priority risks to shape your core controls around regulatory requirements. These could include compliance risk, operational disruption, third-party risk, human risk or regulatory risk.  

3. Assign ownership 

Give each major obligation, risk and control a clear owner. Leadership, Compliance, HR, IT, Legal, Finance and business owners may all carry different responsibilities. Teams involved in GRC need to know who reviews progress for an objective and who takes action when something changes. 

4. Review policies and processes 

Check whether your policies are current, accessible and supported by the right processes. 

These could include employee training, your whistleblowing hotline, your code of conduct, disclosure management, third-party screening and monitoring and a plan for ongoing regulatory change management.  

5. Set a review cadence 

Review the program regularly so policies, controls and ownership stay aligned with your risks and regulatory requirements. Use monitoring results and audit findings to identify what needs to be updated. 

6. Evaluate over time 

Review whether your current tools still support the way your GRC program works. As ownership, evidence and reporting needs increase, spreadsheets or disconnected systems might not give your teams enough visibility. 

When you use a dedicated GRC software platform, you get a 360-degree view of connected data and the links between different areas of your program.

How to assess your GRC maturity

GRC maturity is a way to understand how well your program holds up as business needs change. For example, a newer program may depend on a few people remembering what needs to happen. A more mature program may have clearer ownership, more reliable reporting and a better way to keep work moving when requirements, risks or team structures evolve. 

If your GRC program is already in place, a maturity assessment can help show where it is working well and where to improve. 

Use our maturity model assessment to evaluate your current capabilities and highlight recommended next steps for strengthening your program. More mature programs may also use GRC analytics and benchmarking to compare performance over time against internal goals, industry data or peer standards.

Empowering strategies with GRC tools and software

GRC software helps teams connect obligations, risks, controls, evidence, reporting and workflows as the program grows. Instead of relying on separate files or manual updates, teams can manage the work in one place and see how changes in one area affect another. When the same control supports multiple requirements, teams can connect it once and reuse the evidence instead of recreating it for every audit or request. 

AI-powered capabilities can also reduce repetitive work like evidence chasing or searching for program data. Meanwhile, governance controls keep accountability in place for how those tools are used.

See NAVEX One GRC solutions in action

When you understand what GRC is, the next step is making it work across your business. A stronger GRC approach helps you reduce avoidable risk, meet compliance expectations and protect the trust people place in your organization – both as a business and an employer. 

NAVEX One GRC software helps you put that approach into practice by connecting policies, controls, reporting and evidence in one place. 

If you’re ready to simplify day-to-day GRC work, share your top priorities. We’ll tailor a NAVEX One demo to the issues you want to solve.

Frequently asked GRC questions

  • What activities does GRC include?

    GRC includes the work your teams do to set governance expectations, identify and assess risks and meet compliance requirements. Typical activities include policy management, risk assessments, control testing, audit support, issue management and reporting. The goal is consistent oversight and reliable evidence as requirements change.

  • How are governance, risk and compliance different?

    Governance sets direction and accountability through oversight and decision-making. Risk management identifies threats to objectives and prioritizes response based on likelihood and impact. Compliance focuses on meeting laws, regulations, standards and internal requirements, then showing evidence that you did.

  • Is the EU AI Act a GRC framework?

    No. The EU AI Act is binding legislation, not a voluntary GRC framework. It creates legal obligations for certain AI systems and uses. GRC frameworks can help teams organize how those obligations are managed, reviewed and evidenced.

  • Do small or growing businesses need GRC?

    Yes, especially if risk and compliance work is already happening across teams. A business may not need a dedicated GRC function right away, but it still needs a way to manage obligations, ownership and evidence.

  • What’s the difference between GRC and ERM?

    Enterprise risk management (ERM) focuses specifically on enterprise-wide risk, often with emphasis on strategic and operational risk decisions. GRC includes ERM, but it also covers governance structures and compliance obligations. Many teams run ERM practices as part of their broader GRC program.

  • What’s the difference between IT risk management and GRC?

    IT risk management focuses on technology risks such as cybersecurity, availability and data integrity. GRC covers IT risk but also includes broader business risks and compliance obligations across functions like finance, HR, operations and third parties. Use GRC when you need a unified view across those areas.

  • Is GRC considered cybersecurity?

    GRC supports cybersecurity, but is not the same as cybersecurity operations. Cybersecurity focuses on protecting systems and data from threats. GRC sets governance, risk management and compliance expectations around cybersecurity, including oversight and evidence.

  • Is GRC part of ESG?

    GRC and ESG overlap most in governance. GRC focuses on oversight, risk and compliance obligations across the business. ESG adds environmental and social considerations and often introduces additional reporting expectations and risk considerations.

  • What does GRC mean?

    The meaning of GRC is governance, risk and compliance working together as one program. In practice, it connects oversight, risk decisions and compliance obligations so responsibilities stay clear and reporting holds up under scrutiny. Teams use GRC to reduce gaps and keep audits and reviews more predictable.