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Definitive Guide

Definitive Guide to Incident Management

This definitive guide is a comprehensive resource full of tips, advice and examples to help your organization implement and manage an effective ethics and compliance intake and reporting program.

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What you’ll learn about incident management

Better visibility

Strong intake and incident management processes give you better visibility into employee concerns enterprise-wide.

Proactive risk mitigation

Use your incident management framework to identify and address potential risks before they become major problems.

Protect your reputation and bottom line

A strong program protects your company culture and ensures you can maintain an ethical environment.

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Why an incident management program is important

Studies consistently show a strong link between ethical cultures and lower rates of misconduct. Incident management best practices address this by encouraging employees and external partners to report potential unethical behavior. Strong reporting numbers is a positive sign, as it signifies trust in the system and offers valuable insights into your company culture. Internal reporting highlights areas where ethics and compliance risks exist, allowing leadership to address them and cultivate a consistently ethical environment.

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A framework for effective incident management

This guide to incident management is divided into three main sections to help you build an effective program: PLAN, IMPLEMENT, and MEASURE.

  • Define your program goals and strategy

    Learn how to establish a clear plan with well-defined goals, stakeholder involvement, and robust investigation protocols to ensure your program is tailored to your organization’s specific needs.

Define your program goals and strategy

Learn how to establish a clear plan with well-defined goals, stakeholder involvement, and robust investigation protocols to ensure your program is tailored to your organization’s specific needs.

Key statistics on reporting

See how a comprehensive approach to reporting can provide deeper insights.

  • 2.25

    reports per 100 employees

    This is the median reporting rate for organizations that track all reporting channels, including open-door reporting.

  • 1.07

    reports per 100 employees

    This is the median reporting rate for organizations that only track web and hotline reports.

  • 3

    essential reporting methods

    The three essential reporting methods for a strong program are hotlines, web-based reporting, and open-door intake.

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Go beyond the whistleblower hotline

A strong risk and compliance program relies on multiple reporting channels. While hotlines and web-based reporting are important, a comprehensive program also includes open-door reporting. When all channels are tracked, organizations see a higher median number of reports per 100 employees, which provides more valuable insight into the company culture and areas of risk.

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Explore more resources on incident management

Go beyond the whistleblower hotline

A strong incident management system is critical to engaging employees, building trust, and protecting your organization’s people, reputation, and bottom line.

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