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Customer Story

How TF Bank built a strong culture of compliance in a multicultural environment with NAVEX

NAVEX helped us reach a new level of ethical maturity and compliance culture.


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Industry

Banking

Number of Employees

60

Location

France and Tunisia

The exterior of a TF Bank branch, with large illuminated signs and a glass entrance door. The building facade is gray with red accents, and windows display the text Tunisian Foreign Bank.

About TF Bank

TF Bank (Tunisian Foreign Bank) is a leading financial institution serving Tunisians living abroad.

Based in France and Tunisia, it offers banking products and services tailored to individuals and businesses with activities in North Africa.

The exterior of a TF Bank branch, with large illuminated signs and a glass entrance door. The building facade is gray with red accents, and windows display the text Tunisian Foreign Bank.
Challenges

Ensuring a Consistent and Transparent Compliance Culture

TF Bank faced several challenges:

  • Lack of confidential, accessible, and structured mechanisms to collect and process internal reports 
  • Difficulty ensuring traceability and effectiveness of ethics and compliance awareness initiative

More specifically, the organization frequently faced difficulties ensuring a consistent rollout of its compliance culture within a multicultural environment. Managing mandatory training, tracking certifications, and collecting internal reports were among the key challenges.

The exterior of a TF Bank branch, with large illuminated signs and a glass entrance door. The building facade is gray with red accents, and windows display the text Tunisian Foreign Bank.
Solutions

Implementing Integrated Solutions to Strengthen Compliance

Why NAVEX? The breadth and versatility of its offering: “Our criteria focused on data confidentiality and security, ease of use for employees, reporting capabilities, and the ability to adapt eLearning content to our organization.” 

TF Bank started from scratch to address these challenges with the right tools:

  • WhistleB – Whistleblowing and reporting solution 
  • Ethics & Compliance Training – Online ethics and compliance training

“This was the first time we implemented dedicated, integrated solutions for whistleblowing (WhistleB) and anti‑corruption training (Ethics & Compliance Training).”

Two professionals walk down a modern office hallway, discussing something on a tablet. The woman gestures toward the tablet while the man listens, holding a laptop. They appear engaged in a collaborative conversation.
Results

A Climate of Trust and Transparency

WhistleB helped establish a climate of trust and transparency while professionalizing the handling of reports. NAVEX Engage, meanwhile, made it easier to deploy standardized and interactive training modules. This resulted in more than 70% of employees completing at least one training course and a 50% reduction in the time required to manage and track training.

Compliance doesn’t have to be complicated.

Ready to take the next step in your risk and compliance journey?