In addition, “NAVEX provides us with insights, webinars, and other thought leadership perspectives which enable us to stay on top of the industry, see where we’re positioned, and provide greater context for our reporting and insights. That’s a real value-added benefit.”
In terms of implementation, the NAVEX Professional Services team helped NHS Supply Chain get up and running in a very short timeframe. “Professional Services was very flexible, provided a slick user experience and after only a couple of meetings to set us up, we were ready to go,” Martin shared. “It’s easy to become dogmatic in this business, the support and guidance provided by Professional Services and how they challenge the status quo and highlight capabilities that would enhance our user experience, made it a valuable, two-sided conversation. They have the deep domain knowledge to help us understand what’s been successful before.”
Furthermore, the later addition of NAVEX’s Risk & Governance solution delivered the flexibility and configurability needed to support current compliance needs and future growth. The pressure to unify key risk data, streamline compliance processes and deliver clearer reporting to executives drove them to explore other NAVEX solutions.
The team rolled out the audit module and began reconfiguring the EthicsPoint interface to match their evolving brand and tone. They also launched the compliance module, manually inputting mapped controls and policies into a centralized system. NAVEX’s benchmarking capabilities helped them position their performance in context, both internally and industry wide. With strong buy-in and a clear roadmap, NAVEX’s Risk & Governance solution is becoming a central pillar of their compliance operations.
NHS now has a scalable platform that offers real-time visibility into risk and compliance. By unifying controls, policies and regulatory data, they can quickly assess what’s been reviewed, tested, or needs attention. Executive reporting has improved, and the platform enables more intelligent, faster decisions. While adoption is ongoing, the further inclusion of NAVEX IRM shows clear value with streamlined processes and more substantial alignment. The shift away from fragmented manual systems is already driving better oversight and transparency.
