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Case Study

A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting

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Case Study
A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting
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About this Case Study

Before implementing an incident reporting system, DP World relied on collecting reports submitted by email or through a phone line based at the company headquarters in Dubai. Calls were answered in English or Arabic, but with employees speaking dozens of languages across many time zones, the company needed a scalable solution that could be implemented with consistency globally. With EthicsPoint, DP World has a comprehensive, secure incident management program to suit an international operation in response to new and changing regulations in different countries.

  1. Industry:
    Maritime, Shipping and Logistics
  2. Number of employees:
    97,000
  3. Challenge:
    Needed a globally available, consistent and scalable incident hotline.
  4. Solution:
    NAVEX EthicsPoint and Incident Management deliver a comprehensive solution to help DP World manage cases from start to finish.
  5. NAVEX Product:
    EthicsPoint Incident Management

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