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About this Benchmark report
Measure your program’s performance and benchmark against industry-wide trends with NAVEX’s 2023 Hotline & Incident Management Benchmark Report. See how reporting data shows an increase in the prominence of workplace behavior-type issues, growth in caution among reporters, and more. This year’s report also includes a range of new and enhanced analytical methods to draw deeper insight from the world’s largest database of incident reports.
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- What you'll learn:
With deeper context provided, the data showed us four key themes that frame this year’s report:
- Whistleblowers were more cautious in 2022, following a previous year when a significantly greater share of reporters chose to identify themselves.
- Deeper analysis of 24 Issue Types shows an increase in workplace behavior-type issues, as well as the impact of external priorities and events.
- People still want to talk to a person when they have a concern, but are more likely to experience a substantiated outcome when they write it down and submit via the web
- Smaller organizations have different intake and outcome trends than their bigger counterparts; mid-size companies are experiencing some challenges
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- For anyone responsible for:
- Incident management and hotline intake, capturing incident reports, program reviews and assessments
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- Page length:
- 73 pages