Whistleblowing, Reporting & Retaliation: Managing Complaints
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At a glance
Managers have a unique role when receiving and escalating complaints. In addition to following the proper processes, they must also create an environment in which their employees are comfortable speaking up. Responding to complaints effectively is a critical part of this. This micro learning explores what an effective manager response looks like, from offering support to addressing retaliation concerns, all with the goal of ensuring employee confidence in the reporting process.