Course

Workplace Violence Prevention for Retail Workers Training

Retail employees face unique workplace violence risks. This training provides practical guidance for staying alert, responding safely and handling difficult situations.

Watch a free course preview

Available in

UK
US

Promote a safer retail workplace

Reinforce shared responsibility for safety, awareness and reporting.

Meet state requirements

Help organizations meet workplace violence prevention training requirements

Recognize warning signs early

Build awareness of behaviors that may escalate into violence.

An older woman with short white hair, wearing a red shirt, sits at a desk with her hand on her forehead, appearing stressed. Office equipment and another person are visible in the busy, blurred background.

About our Workplace Violence Prevention for Retail Workers Module Collection Training

Retail environments can present unique workplace violence risks, from tense customer interactions to high-pressure situations during busy shifts. This training helps employees recognize warning signs, respond appropriately and use practical de-escalation techniques to help keep themselves and others safe. Retail-specific scenarios make the guidance relevant and actionable, while customizable California and New York modules help organizations address important state-specific training requirements.

A triptych shows a painted close-up of a pointing hand, a person in an apron facing away working with others, and a woman with curly hair holding a tablet, looking to the side with a surprised expression.

Key topics covered in this Workplace Violence Prevention for Retail Workers Module Collection

With NAVEX’s module collections, administrators can control the content within a topic to fit specific audiences and risk areas. Choose only the modules that matter most to your workforce. Deliver targeted, compliant, and engaging training that drives real behavior change.

This module collection covers:

Introduction
What Is Workplace Violence?
Protecting People and Facilities
Warning Signs of Workplace Violence
De-Escalation
Working with First Responders
High-Risk Working Environments
Manager Responsibilities for Handling Workplace Violence
California State-Specific Workplace Violence Prevention
New York State-Specific Workplace Violence Prevention
New York State-Specific Responding to Active Shooter Incidents
Speaking Up
Make a Commitment

Let’s get started

Drive real change with impactful compliance training

A resilient organization starts with a culture of compliance. That’s why organizations worldwide trust NAVEX training to help them transform their workforce, comply with regulations and achieve their ethical goals.

Real-world training scenarios

Training that mirrors real workplace challenges, not just rules. Our course put learners at the center of story-based scenarios on a range of current workplace topics – from regulatory awareness to day-to-day ethical behaviors and decisions. Designed to engage, we want to take training beyond the theoretical and into everyday work lives.

Make it your own

Customize NAVEX compliance training courses to reflect your brand, policies and specific needs. From editing text and images to adding custom content, you have the flexibility to create tailored training that resonates with your organization’s mission and values.

High-impact, adaptive learning

Equip everyone to make the right choices, every time. We offer courses designed for employees, people managers and specific local regulations so that your whole workforce receives relevant and effective training. Adaptive learning technology further personalizes learner experiences, making it more time-efficient and impactful for every individual.

Explore more courses and related resources on Workplace Violence Prevention for Retail Workers Training

Webinars Upcoming
What Separates a Mature Speak-Up Programme from an Effective One?
UK organisations report just 0.69 cases per 100 employees, compared to the global benchmark of 1.65, while 66% of reports are submitted anonymously. So, what do these figures really mean?
Join NatWest, M&G and NAVEX as they explore what the latest UK benchmark data reveals about reporting behaviour, employee confidence and speak-up culture and share practical strategies for strengthening trust, encouraging employees to speak up and improving programme effectiveness.
Save your seat!
Courses
California Workplace Violence Prevention Training
Meet California training requirements while helping employees recognize workplace violence risks, respond appropriately and support a safer workplace.
Learn more about this course
Courses
Global Workplace Violence Prevention Training
Help employees recognize warning signs, de-escalate tense situations and respond appropriately to workplace violence risks before incidents escalate.
Learn more about this course
25 May 2026 NAVEX Editorial Team
What is a Whistleblower Hotline?
Learn what a whistleblowing hotline is, how modern reporting channels work and what a healthy hotline program should look like.
Read more
Use Cases
Prevent & Eliminate Workplace Harassment
Train your workforce on the nuances of harassment with Ethics & Compliance Training and investigate and resolve misconduct with Whistleblowing & Incident Management.
Get the use case
Guides
2026 Guide to Workplace Conduct
Explore the state of workplace conduct issue reports, learn what the data really says about culture, risk and trust, and determine how to best approach your speak-up program in 2026 and beyond.
Get the guide
16 Apr 2026 NAVEX Editorial Team
From Findings to Fixes: Closing the Loop on Investigations
Closing the loop on internal investigations turns findings into corrective action. Learn how remediation, accountability, and governance visibility strengthen compliance programs.
Read more
16 Apr 2026 Press release
NAVEX Named USA Today Top Workplace for Third Consecutive Year
NAVEX, the global leader in integrated risk and compliance management solutions, today announced it has been named a USA Today Top Workplace for the third consecutive year.
Read the news
Customer Stories
How TF Bank built a strong culture of compliance in a multicultural environment with NAVEX
NAVEX helped us reach a new level of ethical maturity and compliance culture.
See their story
Courses
Belonging and Inclusion Training
Help employees understand how everyday actions shape workplace culture. This training explores bias, microaggressions and psychological safety, giving learners practical ways to create a more respectful, inclusive workplace.
Learn more about this course
19 Feb 2026 NAVEX Editorial Team
Speak-up Programs Are Widespread. Trust Is Harder to Sustain
Most organizations have speak-up programs, but trust depends on what happens next. What retaliation risk data reveals for compliance and legal leaders.
Read more
eBooks
The 2026 Top 5 Risk & Compliance Trends in France
Navigate 2026’s risk and compliance trends in France with confidence. This expert-driven NAVEX eBook helps French compliance leaders anticipate critical EU regulatory changes, AI governance challenges, supply chain integrity, and evolving labor law shifts shaping the year ahead in the French market.
Get the eBook

Make ethics, risk and compliance training as engaging as it is essential

It’s time for online compliance training that speaks to people, not at them. Make learning as practical as it is meaningful with NAVEX One Ethics & Compliance Training.