Mark Creeger

Mark’s career has spanned Education, IT, Biometrics and Compliance. This included repurposing software for new and wider educational uses, training teachers to bring new IT opportunities to the classroom and implementing media use to International education projects, expanding the reach and subscription value to a range of new membership groups. Recognising the rise and potential benefits of Customer Success metrics led him to explore the use of customer health scores at his previous role in fingerprint and face recognition, making them available across all customer-facing functions, to enhance a sense of customer-centric purpose and positive contribution. He then joined NAVEX when the Customer Success division was first created. What started with just 3 musketeers in the International office eight years ago has now grown to 15 Customer Experience managers and extends to all customer groups across EAPJ. Mark looks after the Strategic and Enterprise teams across Japan, Germany and the UK.