Head of AI, Center of Excellence

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values.  We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. 

You will join our Transformation organization at a pivotal moment as we build NAVEX’s AI Center of Excellence from the ground up. This is not a traditional “Head of AI” role. You will help redefine how the company operates by enabling every business function — Finance, RevOps, Marketing, HR, Sales, Legal, InfoSec, and Customer Success — to work alongside intelligent AI agents that accelerate outcomes, improve decision-making, and unlock measurable business impact.

As our Head of AI, Center of Excellence, you will serve as the single point of accountability for transforming NAVEX into a genuinely AI-native company over the next 18 months. You will lead strategy, architecture, execution, and governance while remaining deeply hands-on in building production-grade AI systems and agentic workflows. You pick the tools, hire the team and set the technical direction!

You’ll thrive in this hybrid leadership role surrounded by an engaged, collaborative team deeply committed to innovation, speed, and measurable outcomes. Join us and help shape what’s next!

What you’ll get: 

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Define and lead the strategy, roadmap, and operating cadence for NAVEX’s AI Center of Excellence
• Build, lead, retain and mentor a high-performing team of AI and integration engineers
• Design, develop, and deploy production-grade AI agents and agentic workflows across multiple business functions
• Personally contribute hands-on technical leadership by building complex agents, establishing architectural patterns, and setting engineering standards
• Deliver 20–25 production AI agents in Year 1 with measurable EBITDA impact and operational adoption across business functions
• Partner with executive leadership and functional stakeholders to identify high-value AI opportunities and prioritize investments
• Establish scalable governance frameworks covering AI evaluations, observability, security, compliance, model management, and cost tracking
• Drive vendor and tooling decisions across model providers, orchestration frameworks, integration platforms, and observability solutions
• Collaborate with AI Champions embedded across business functions to accelerate adoption and business impact
• Communicate AI strategy, adoption metrics, ROI, and operational outcomes regularly to executive leadership
• Create a culture of experimentation, accountability, and operational excellence within the AI organization

What you’ll bring:

• 10+ year of engineering and analytical experience, including deep expertise in production LLM systems and agentic workflows within the last 18–24 months
• Proven experience taking enterprise AI agents from prototype to scalable production deployment with measurable business outcomes
• Strong hands-on expertise with modern AI orchestration frameworks such as LangGraph, CrewAI, AutoGen, or comparable technologies
• Experience designing systems involving RAG architectures, evaluation frameworks, observability tooling, tool orchestration, and enterprise integrations
• Demonstrated ability to operate effectively as both a strategic leader and hands-on technical contributor
• Exceptional executive communication skills with the ability to translate complex business problems into scalable AI solutions
• Ability to thrive in a fast-moving, high-accountability environment with ambitious business goals
• Bonus:
  • Experience building a “0 to 1” AI function in an established company
  • Experience integrating enterprise SaaS platforms (e.g. Salesforce, HubSpot, NetSuite, Workday, etc.)
  • Experience with AI governance, evals and observability in regulated or compliance-sensitive environments
  • Previous experience as a founding engineer at an AI-first start-up
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

Our side of the deal: 

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.