Associate Manager, Technical Services
R5888

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

As the Associate Manager over Technical Services, you will manage a team of Technical Specialists who deliver ethics and compliance product solutions to our customers. You will manage the day-to-day operations of the team to ensure timely completion of all work cases while maintaining an excellent standard of quality.

In this hands-on role your skills in personnel management, scoping/sales support, quality assurance and work prioritization/triage will be critical for the team’s success. You will also collaborate with other managers and cross-functional team members to set daily and weekly organizational priorities for customer work completion.

You will be joining a fun, close-knit team who are respectful of everyone and committed to one another’s continued growth and success!

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Manage the day-to-day operations of the Technical Specialist team

• Set expectations, prioritize case load and motivate team members to deliver quality work on-time, ensuring the team consistently meets or exceeds targets for all KPIs

• Follow established processes and hold teams accountable to maintain highest level of code development

• Assess team members performance, professional development and progress toward initiatives, providing feedback and assistance for day-to-day activities

• Recruit, hire and on-board new staff members as needed

• Initiate continual improvement of team processes, standards, methodologies and tools with a focus on scalability and quality

• Monitor team related metrics, ensuring data capture is consistent and report monthly metrics to management

• Manage expedites, approvals, and escalations

• Be present in the NAVEX office at least 2 days per week

• Be available for collaboration during your assigned shift (overnight)

• Occasional travel may be required

What you’ll need:

• 2+ years of related professional experience required

• 1+ years effectively managing, leading and motivating direct reports preferred

• Proficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desired

• The ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completion

• The ability to foster valued customer relationships

• Good business judgment with a high level of attention to detail, excellent follow through and reliability

• Ability to drive results through your job competencies of influence, strategic execution and talent development

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instils trust

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay rate for this role is 2,525,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day.

• Pay progression based on your performance. 

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!