2023 Hotline & Incident Management Benchmark Report

An efficient and trusted mechanism by which employees can anonymously or confidentially report allegations of suspected or actual misconduct is the hallmark of a well-designed compliance program.

Each year, the NAVEX Hotline & Incident Management Benchmark report delivers a deep analysis of the world’s largest database of employee incident – whistleblowing – reports. This annual report is recognized as an industry standard and used by organizations around the globe to measure the performance of their own programs.

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Understand the reporting trends that will help inform your compliance program and continue to build a culture of integrity. Updated insights in this year’s report include:

Refined calculation methodologies to help minimize the impact of outliers and provide a clearer view of industry standards
New issue types that help define incident reports so that you can focus on bigger picture trends
New visibility of how your program sits among peer performance across major metrics

Ongoing analysis and benchmarking of reporting data helps organizations answer crucial questions about their risk and compliance program including:

Do employees know about our reporting channels?
Are our communications reaching the intended audience and having the desired effect?
Does our culture support employees who raise concerns?
Do we need more training on risk areas, reporting processes or fear of retaliation?