What does the whistleblowing process really look like?
Are your employees aware of how to report their concerns? Are they comfortable submitting a report? Understanding and trusting the process can transform a worry into positive workplace action.
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Options for filing a whistleblower report
Everyone has their own way of communicating, especially when it’s about something as significant as workplace misconduct. There are various ways to submit a report, with respect for preferred style and desire to make an anonymous report.
Intake channels for making reports include:
- Web reporting – For those who prefer the familiarity and ease of a keyboard or tablet
- Mobile reporting – Quick, direct and useful for on-the-go reports
- Telephone – A popular, offline way for anyone to submit a report through your hotline
- Open door – Sometimes a direct chat is the easiest way to communicate
The whistleblowing walkthrough
What’s the process when someone needs to report an incident through NAVEX One whistleblowing solutions? These are the steps:
“Something’s wrong. I need to say something.”
Whether it’s checking a policy, making an inquiry or filing a report, it’s important. Reporters choose their preferred channel, fill out a simple form available in their local language, and opt for anonymity if they wish.
Send an alert
Reports trigger an immediate notification to the designated case manager, who begins the investigation. The reporter receives updates when there’s a response.
Confidential conversations for more details
To thoroughly address the report, reporters may be asked for additional details. Our confidential chat feature gives them a secure way to have additional dialogue with the case manager handling the report – even if the report is made anonymously.
The investigation continues
As the case manager goes ahead with the investigation, they communicate with relevant individuals within the organization to decide the best course of action. Automated alerts keep the reporter and the case manager informed of deadlines and case progress.
Finalize actions and conclude the investigation
The case manager sends a final update to inform the reporter of actions taken and to confirm the case has been closed.
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Build trust with transparent reporting processes
Make submitting a report a demonstration of trust, not a leap of faith. Enable your employees to raise their voice with confidence to speak up on workplace issues with NAVEX One whistleblowing tools.