It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Are you looking for a fast-paced, creative and innovative work environment in a market segment that makes an impact? We are seeking talented, passionate and dedicated team members to join our expanding Customer Support team to be part of our rapidly growing operations in the risk and compliance management space.
As a Product Analyst, you will be responsible for managing, documenting and tracking Customer Support inquiries along with utilizing C# knowledge and SQL SSMS skills to provide powerful solutions and advanced troubleshooting resolutions. This role will engage with customers and internal NAVEX technical, implementation and consulting resources to ensure a seamless migration and integration into our application(s). Additionally, you will complete deadline-driven project deliverables to ensure customer expectations and satisfaction are exceeded while innovating processes, documentation and tools to provide efficiencies to all teams.
We Offer You:
An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
Meaningful Work. Innovative products and solutions with real life impact for people and organizations
Career Growth. Stellar training and an unwavering commitment to your growth and success
Life Flexibility. Time to care for yourself, your loved ones, and your community
Industry Leadership. A highly reputable, fast growing and consistently profitable organization
Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
What You Will Do:
Provide powerful computing solutions using the richness of the UI C# language formula editor
Diagnose, troubleshoot, import and extract data from relational databases and perform complex data mapping transformations utilizing SSMS, SQL and APIs
Partner with our implementation consultants, product engineering and other technical teams to deliver outstanding customer results
Conduct customer meetings to ensure proper configuration of software and functionality to meet business needs, and update customer data per contracted agreement
Perform quality assurance tests to confirm data integration success and designed product functionality
Accurately and efficiently deliver engaging technical solutions that address customer questions and or concerns. Managing, documenting, tracking and resolving issues to meet customer expectations
Analyze, develop and maintain integration and support processes, procedures and requirements
Drive projects that improve processes and our customer's experience
Leverage your technical and architectural understanding of our IRM products and platform to provide technical assistance to customers implementing our solutions; participate in customer design and process reviews
Scope work orders and/or work requests, providing professionally written Statement of Work language
Manage confidential and proprietary customer information
What You Will Need:
2+ years’ experience of Tier 2 / Tier 3 support successfully working with enterprise customers and implementing integration services and solutions
Advanced experience with SQL and SSMS required
Intermediate experience with C#, including support of .Net Framework libraries
Experience with XML, HTML, LDAP / Active Directory, SAML, SFTP, IIS and Windows Server desired
Salesforce experience preferred
A passion for providing a great customer experience and commitment to “Service with Excellence”
A proven ability to translate customer requirements into technical specifications
Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
Excellent troubleshooting, scope estimation, analytical and prioritization skills
Excellent verbal and written communication skills as well as a commitment to collaborate with people across a variety of levels with diverse backgrounds
We believe each member of our team deserves to see a path forward to achieving their career and financial goals.
Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
The minimum starting pay range for this role is $50,000+ per annum.
Pay progression is based on performance.
Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!
NAVEX is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- 7 Days Ago
- Reference ID
- Employment Type
- Full time
Charlotte, NCRemote - USLake Oswego, OR