It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Are you someone who is organised, detail oriented and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you!
NAVEX is looking for a new Implementation Specialist who will thrill and guide our international customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions and deliver user meetings and trainings via webcasts. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!
We Offer You:
Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
Meaningful Work. Innovative products and solutions with real life impact for people and organisations
Career Growth. Stellar training, mentorship, and an unwavering commitment to your growth and success
Life Flexibility. To care for you, your loved ones and your community
Industry Leadership. A highly reputable, fast growing and consistently profitable organisation
Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
What You Will Do:
Set expectations, establish project timelines and motivate our international customer participants to deliver within scope and on-time
Coordinate internal and external resources and third parties for the flawless execution of customer projects
Manage multiple implementation projects, including developing project objectives, prioritising project responsibilities, delegating tasks, executing project deliverables and tracking projects to successful completion
Configure customer software using proprietary tools
Maintain individual Key Performance targets (utilisation, customer satisfaction, etc.)
Kickoff sustainable relationships and build a foundation of trust with our customers
Identify potential system and customer relationship enhancements
Work on other exciting internal initiatives, as specified by your team manager
What You Will Need:
A Bachelor’s degree or prior work-related experience equivalent
Experience in a customer service, project management and/or implementation role preferred
Fluent in French and English
Working knowledge of Microsoft Office
The ability to work independently as a self-starter and within a team environment; contributing to a growing team within a dynamic work environment
The ability to learn and assimilate new information quickly
The ability to manage multiple projects simultaneously and work within fixed deadlines
The ability to foster valued customer relationships
A high level of attention to detail, excellent follow through and reliability
Excellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgrounds
NAVEX is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- 15 Days Ago
- Reference ID
- Employment Type
- Full time
Brentford, Greater London, UKRemote - UK