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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Position Summary:

As our Customer Service Agent, you will capture confidential information pertaining to workplace concerns and violations via inbound calls that enable our customers around the world to gain insight on how they can improve their work environments while minimizing their organizational risk. 

As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience.  You will work with an amazing group of people committed to your success and growth and your contributions will directly impact our organizational goals!

With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.

We Offer You:

  • Inspiring Culture.          Invested teammates, belonging groups, and a socially determined culture
  • Meaningful Work.        Innovative products and solutions with real life impact for people and organizations
  • Career Growth.             Stellar training, mentorship, and an unwavering commitment to your growth and success
  • Life Flexibility.               To care for you, your loved ones and your community
  • Industry Leadership.    A highly reputable, fast growing and consistently profitable organization
  • Real Rewards.               Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

  • Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
  • Answer calls in a timely manner and follow the proper prescribed greeting for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
  • Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
  • Hold all reports in strict confidence, both internally and externally
  • Assist with special projects and other departmental responsibilities as assigned
  • Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

What You Will Need:

  • Highschool diploma/GED or equivalent work experience; Bachelor’s degree preferred
  • A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 5 mbps upload
  • The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
  • Outstanding customer service skills with strong customer and results orientation
  • Experience using MS Office and the ability to easily navigate proprietary software applications
  • Minimum typing speed of 35 WPM
  • An openness to change with the ability to adapt to evolving business needs
  • Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

About NAVEX:
NAVEX is the worldwide leader in integrated risk and compliance management software and services. Our solutions are trusted by thousands of customers around the globe to help them manage risk, address complex regulatory requirements, build corporate ESG programs and foster ethical workplace cultures. For more information, visit www.navex.com.

Life at NAVEX: 

Our employees experience life at work in a tight knit, engaging, and collaborative environment that offers a pathway to continuous career growth and development. 

We believe gratitude and grace go hand in hand; how we are supported by executive leadership, interact with our colleagues, and care extended to our customers.  We are committed to ensuring our employees have flexibility and capability that allows them to represent their work in a way that speaks to them.

We believe that we can each positively influence our experience in the workplace with a focus on employees.  Together we are strengthened by the transparency of our executive team, our organizational values and attributes, and our ability to connect with team members globally with a shared goal of doing the right things right.

We believe at NAVEX you will work in a position you love in a company and industry that is truly making a positive difference in the lives of people across the world. Your ability to serve others, uphold our code of conduct and workplace practices, and model our core values and attributes will be at the center of your success!

After successfully passing a background check, you can expect a fast paced, changing environment that includes frequent deadlines and the need to multi-task competing priorities each day.  You can anticipate extensive use of a computer, (including Word, Excel and PowerPoint), phone, and high volumes of email.  You should expect to consistently apply your strong English fluency when speaking with others, reading work related materials, and creating written correspondence.

Bottom line, our team believes you can experience incredible growth and have one of the most meaningful experiences in your career at NAVEX.  We compete for the best talent, offer a competitive salary, and a great benefits package in addition to the excitement of joining a team on a mission to build a phenomenal company. 

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 

Posted
30+ Days Ago
Reference ID
R2774
Employment Type
Full time
Locations
Remote - US

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