Business Analyst
R4487

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Position Summary:

NAVEX is a fast-growing technology company that provides innovative and market-leading governance, risk and compliance Software-as-a-Service (SaaS) solutions. We operate globally and serve more than 13,000 customers – including more than 80% of Fortune 500 companies. We are seeking a highly motivated and experienced individual to join our renewal strategy and operations team based in Lake Oswego, Oregon.

The Business Analyst will play a critical role in maximizing customer lifetime value and ensuring the long-term success of our business. You will leveraging your strategic thinking and analytical skills, and customer-centric approach, you will develop and execute renewal strategies that enhance customer satisfaction, optimize revenue, and drive business growth.  

You will report to the Director of Subscription Lifecyle Management.  This role provides an opportunity to leverage your analytical prowess to understand processes, optimize business outcomes at a dynamic, fast growing software company and interact with senior leadership in a meaningful and highly visible way.

We Offer You:

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture

• Meaningful Work. Innovative products and solutions with real life impact for people and organizations

• Career Growth. Stellar training and an unwavering commitment to your growth and success

• Life Flexibility. Time to care for yourself, your loved ones, and your community

• Industry Leadership. A highly reputable, fast growing and consistently profitable organization

• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Analyze large volumes of complex data about our customers and their sales contracts

• Design sophisticated, tailored, data-driven strategies to renewing our customer base which enhance customer satisfaction, optimize revenue, and drive business growth. 

• Measure the effectiveness of renewal campaigns using consistent, relevant, and reliable reporting on renewal metrics including pricing, retention, key performance indicators, and financial trends.

• Conduct in-depth analysis of renewal data and customer behavior to derive insights and propose actionable recommendations around our pricing strategies.

• Prepare regular reports and presentations for management, highlighting renewal performance, revenue forecasts, and retention rates.

• Work cross-functionally to democratize data, influence decision-making, and support business growth.

• Use strong analytic skills to solve problems with limited guidelines or precedent.

• Review systems and processes to drive continuous improvement, leveraging automation tools and best practices.

• Support ad-hoc analysis for finance, sales, and other functional areas as needed

What You Will Need:

• An undergraduate degree in Finance, Business Administration, or a relevant STEM discipline.

• 1-3 years of experience in financial planning & analysis (FP&A) or quantitative analysis

• Advanced Excel skills including logical and lookup formulas, pivots, and formatting

• Ability to drive cross-functional collaboration, establish credibility, be decisive, and articulate issues clearly and concisely

• An inquisitive nature and exceptional attention to detail

• Desire to be an independent worker with ability to conduct research, analyze data, and solve problems

• Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds, including senior leadership

• Experience with CRM tools (e.g., Salesforce, Gainsight) and business intelligence tools is a plus

• A commitment to do the right things right

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.

• The minimum starting pay range for this role is $68,000+ annually.

• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!