Account Manager, SMB
R4527

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Position Summary:

NAVEX is poised for continued growth in 2023 and beyond!  Working for the industry leader in the risk and compliance management space, you will serve as the lead contact for assigned accounts to facilitate customer needs, resolve issues and explore potential revenue opportunities.  You will acquire deep knowledge of the risk and compliance industry as well as build skills to demonstrate persistence, increase ability to overcome obstacles and achieve assigned goals.  Working alongside our seasoned sales executives, you will have the opportunity to develop your solution selling skills and overall sales expertise to further your career growth.

We Offer You:

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture

• Meaningful Work. Innovative products and solutions with real life impact for people and organizations

• Career Growth. Stellar training and an unwavering commitment to your growth and success

• Life Flexibility. Time to care for yourself, your loved ones, and your community

• Industry Leadership. A highly reputable, fast growing and consistently profitable organization

• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Demonstrate a strong working knowledge of NAVEX’s suite of products and be able to communicate the value of our products with our customer base to meet their immediate and long-term needs

• Act as an additional point-of-contact for assigned accounts and delegate/manage tasks as necessary to appropriate internal departments

• Actively participate in initiatives that allow NAVEX to maintain healthy customer relationships and drive additional revenue

• Provide support on complex scoping requests as well as manage and execute low-end revenue transactions

• Process change requests as needed

• Analyze existing services/contracts to identify portfolio expansion opportunities that will increase a customer’s total account value

• Understand the competition and current industry developments within the compliance space

• Capture your consistent activity of rep to customer contact and other key information within Salesforce.com on a daily basis

What You Will Need:

• A Bachelor’s degree or equivalent work experience

• 1+ years’ experience supporting customers in a personalized, high-transaction, B2B model 

• Experience supporting a sales strategy, including the techniques and tactics based on customer feedback and market environment

• Experience in business development activities toward achieving overall customer satisfaction

• Proficiency in Salesforce.com, Microsoft Windows and Office

• Strong prioritization skills with the ability to manage proactive and reactive tasks effectively and under pressure

• Excellent verbal and written communication skills and a commitment to collaborate and create strong partnerships with people across a variety of levels with diverse backgrounds

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.

• The minimum starting pay range for this role is $50,000+ per annum and the target variable pay for this role is $5,000. Target variable pay is based on individual achievement factors and is not guaranteed.

• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!