International outsourced call centre for employee reporting and whistleblowing
NAVEX launched the first outsourced call centre for whistleblower hotlines in 1981. Since then we have been supporting our customers with global employee reporting solutions that reinforce speak-up cultures and drive data-centric whistleblower reports and incident management programmes. Our helpline services, including our outsourced contact centers, provide the ethics and compliance data needed to inform programme decisions, detect trends and take corrective action before minor issues become major concerns.
Our outsourced call centre service sets the bar for the global hotline industry, proving best-in-class recommendations on a country-by-country basis.
We support more than 150 languages with on-demand interpreters so employees can report in the language they feel most comfortable in.
Reporting data is stored securely in servers either in the U.S. or the EU.
Our telecom status page gives administrators transparency into hotline operations.
NAVEX’s Customer Resource Center gives customers real-time, country-by-country insight into hotline availability and potential restrictions.
NAVEX’s ecosystem provides a comprehensive suite of solutions that work together to help you meet today’s evolving ethics and compliance challenges.