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Employee compliance task management, simplified.
Introducing People Hub, a new portal available in NAVEX One that combines all your people’s compliance tasks in one central hub.
Encourage Confidence in Your Company Culture
An effective incident management programme does more than reduce people and regulatory risks. Requesting and addressing employee concerns and potential misconduct creates a culture of trust and respect. EthicsPoint, NAVEX’s hotline and incident management software, helps your organisation demonstrate your commitment to operate ethically.
EthicsPoint is the world leader in hotline and incident management and is trusted by more than 9,000 customers globally.
Collect issues through our world-class hotline service, web and mobile intake forms, face-to-face conversations and concerns raised through questionnaires from our PolicyTech management system. With the NAVEX E&C Solution, incident management, compliance training, policies and procedures, third party due diligence, and conflict of interest disclosures can be packaged together as coordinated campaigns.
“EthicsPoint is a great vehicle for our associates. They voice their concerns in the instances where they may not feel comfortable doing it in person or directly to someone in the company. I think a lot of our associates appreciate that they have the ability to be anonymous when reporting incidents.”
Curtis Samuels, Chief Ethics Officer / Alliance Data
Versatile Software to Centralise the Process of Incident Intake, Investigation and Reporting
Scalable to Grow as You Grow
Enables you to investigate ethics and compliance reports from across the organisation – and from all reporting channels –in a centralised database. Start with Foundation, and move to Enterprise or Enterprise Lite for more robust reporting and integrations.
Reliable Solution Wherever it is Needed
Provides a consistent process from intake to investigation to reporting and analysis with the audit ability that investigators demand. System availability is ensured by end-to-end networking redundancy and scalability. NAVEX professional communication specialists are available 24 / 7 / 365.
Identifies Your Potential Risk Areas
Premium analytics interface assists in day-to-day reporting as well as in-depth reporting and trend-finding. Role and rule-based routing and automated workflows will streamline processes from intake to investigation to case closure.
Eliminate Hurdles and Capture More Reports with Mobile Intake
Whistleblowing can take many forms, and an effective incident management programme gathers reports from a variety of sources. EthicsPoint supports the evolving needs of a modern workforce by enabling anytime, anywhere reporting through a flexible mobile intake option in addition to more traditional reporting channels.
Easily Configurable: Programme administrators can customise the look and feel of the mobile intake site to be welcoming and informative for users. Add company logos, brand colours, and tailored text to bring your site to life.
Widely Adaptable: Mobile intake sites utilise a progressive web application that combines the best features of a mobile app and website. The intake site can be used without downloads, on any major browser, on a wide variety of devices.
Globally Accessible: Empower a distributed workforce to submit reports anywhere, anytime. In regions where telephonic or desktop access may be limited, mobile reporting ensures ease of access for your employees wherever they work.
NAVEX’s hotline and incident management solutions are supported by communication professionals available 24/7/365.
Empowering employees to choose how to report and ensuring a confidential, professional, predictable reporting experience are key drivers of speak-up culture and compliance program success. Support your GRC program with an ethics hotline staffed by world-class compliance professionals, working in secure contact center facilities around the globe.
- Contact center presence in the US, EU, Central and South America give you the flexibility to choose where your calls are answered and where data is stored
- Communication Specialists are trained by compliance professionals to perform intake with empathy using intuitive interviewing techniques.
- Multiple hotlines feed into a single case management system, alongside web, mobile and open-door reporting channels.
- Two fully multilingual contact centers and a network of 25,000 on-demand interpreters enable reporting in 150+ languages.
- Real-time report delivery ensures timely access to critical information, typically in under a minute from submission.
- Secure data hosting configured to regional data privacy requirements.
- Customizable and scalable to fit all organizations.
- Anonymous and named reporting options, with support for report key/password access and anonymous reporter contact email.
Not sure where to begin?
Use our Getting Started toolkit to get your Incident Management programme up and running.
Learn more about Incident Management
Definitive Guide
Definitive Guide to Incident Management